FAQ

1st item

Please fill in the form online or alternatively contact one of the Co-ordinators who will be happy to help. Please see contact details for further information.

You get access to our secure DISC programme – an easy to use system that can be accessed via the website or can be downloaded to your Smartphone or any machine that has internet access. You can upload incidents, ID information and intelligence. You can check details of offenders and see incidents that have been reported. You can report shoplifting incidents to Thames Valley Police with a click of a button which saves valuable time. You will also be able to see any alerts, news items, help guides, meeting minutes and other important information.

You can also sign up to our Storenet radio network and use hand-held radios to speak to other Storenet members. You can use the system to alert other businesses of individuals who are committing crimes and/or causing anti-social behaviour and make other members aware that undesirable people are around.

Current fee’s can be found on the home page for each scheme.

We issue invoices annually for both the crime partnership and pubwatch members, and should you join mid-year the cost is reduced accordingly.   Details of payment options are listed on the invoice.

For the Storenet radio you pay directly to M.R.S. Communications who run the system. Details are given when you sign up and agreements are for a 12-month period. The radio system can also be monitored by local CCTV operators and the police – but it is not a direct link to the police.

Please click Our Members for our most up to date list of members.

The information on the DISC system is for members only and should not be shared with anyone other than authorised users within your premise.   By signing into the DISC system you are agreeing to the terms and conditions of being a member and all the Data Protection/GDPR protocols put in place, these are detailed on joining the scheme.  If you have any questions please contact the co-ordinators.

We collect information about our members and offenders, explanatory ‘Privacy Notices’ can be found on the HOME Page.

We do not share member information. We share offender information with CCP and/or Pubwatch members and with other agencies such as the police (this is completed as per the Information Sharing Agreements between the schemes and Police).

We need a contact name, the name and address of the company, email address and a telephone number.

You can report incidents to CCP or Pubwatch using the DISC system by clicking on ‘report incident’ at the top of the page.  

There is the option to escalate your report of shoplifting to Thames Valley Police crime report by following the additional instructions which will appear in a pop up box.

Any incidents of crime including theft, refund fraud, abuse, the use of fraudulent money or cards, begging and anti-social behaviour. This information is invaluable. It helps CCP and Pubwatch to issue Exclusion Notices and inform other members about people they need to be aware of. This information can also help towards the issuing of Criminal Behaviour Orders (CBO).

We think that being a member keeps you safer than you would be outside the system. You have access to the DISC programme which provides up-to-date information of individuals who are excluded and any individuals who we are trying to identify. In addition, you get real time warnings of troublemakers/offenders who are in your area. That information helps prevent those individuals from entering your premises and committing crimes. We also pass on relevant information to Thames Valley Police and work with them to prevent further offending.